Terms of Service

Welcome to TheGoodInside.com, operated by Touchstone Life Essentials, Inc. (“Touchstone Essentials”, “we”, “us”, or “our”). These Terms of Service (“Terms”, or “Agreement”) govern your access to and use of our website, including any subdomains or mobile applications (collectively, the “Site”), and any products or services made available through the Site. By accessing, using, or placing an order through the Site, you agree to be bound by these Terms. If you do not agree to be so bound, do not access or use the website or purchase products on the Site.

Additionally, if you have elected to join as an Affiliate Plus+ via the “Join” process or by adding an Affiliate+ account to your order, your account and use of the Site is subject to the Affiliate+ Policies and Procedures (P&P), which is incorporated herein by reference to protect your business, and the rights of Customers. View the Affiliate+ Policies and Procedures here.

Or, if you have elected to join as an Affiliate, your account and use of the Site is subject to the Affiliate Terms and Conditions (T&C), which is incorporated herein by reference to protect your business, and the rights of Customers. You can view the full Affiliate Terms & Conditions here.

These terms form a legal agreement between you and us regarding your use of the Site along with the related services, content and offers provided on the Site. We reserve the right to change or modify these Terms at any time and your continued use of this Site will be conditioned upon the Terms in force at the time of your use.

1. Use of the Site
2. Intellectual Property
3. Disclaimers & Limitations of Liability
4. Health Disclaimer
5. AutoShip Program
6. Return Policy for Orders
7. Privacy Policy
8. Accuracy of Information
9. Electronic Signatures & Agreements

10. Sales Tax
11. Fraud
12. Third Party Websites
13. Indemnification
14. Arbitration
15. Waiver of Class Action Rights
16. Termination
17. Miscellaneous
18. Contact Us

1. Use of the Site

a. Age Requirement. The Site is intended for use by individuals who are at least 18 years old or the age of majority (whichever is greater) in your country of residence. By using the Site, you represent and warrant that you are at least 18 years old or the age of majority in your country of residence.

b. Site Access. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial use. You agree not to use the Site for any illegal or unauthorized purpose, and to comply with all applicable laws and regulations.

c. User Content. You may be able to post or upload content to the Site, such as comments, reviews, or other user-generated content (“User Content”). You retain all rights to your User Content, but by posting or uploading User Content to the Site, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publish, display, and distribute your User Content for any purpose.

2. Intellectual Property

The Site and its content, including but not limited to text, graphics, images, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, modify, distribute, or otherwise use any of the Site’s content without our prior written consent.

3. Disclaimers & Limitations of Liability

a. Site Content. The Site may include information or content provided by third parties. We do not guarantee the accuracy or completeness of any such information or content.

b. Disclaimer of Warranties. The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

c. Limitation of Liability. We will not be liable for any damages arising out of or in connection with your use of the Site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

4. Health Disclaimer

Any statements on this Site or any materials or supplements distributed or sold by TheGoodInside.com have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have any medical condition, we suggest consulting with your health care practitioner before using our products. Reviews or testimonials shared are not typical and not everyone will experience these results.

5. AutoShip Program

If you are placing an order online as part of one of our AutoShip programs, your participation in the program (“Program”) will remain in effect until canceled, which you can do at any time. Beginning about 30 days after you place your order, the card you provided will be charged for any products selected for an AutoShip subscription, plus any applicable tax or shipping. To cancel future shipments in the AutoShip program or to modify your product selection, you must do so two business days prior to the next scheduled shipment. You can manage your AutoShip subscription online, including cancelling or changing it, when you log into your account.

By proceeding with your AutoShip purchase, you acknowledge and agree that Touchstone Essentials will not obtain additional authorization from you for each future installment of the automatic shipment program that will be charged to the payment card you provided initially. In addition, you do not hold Touchstone Essentials responsible for any overdraft charges or fees which you might incur during the ongoing AutoShip Program.

We may, in our sole discretion, terminate your membership in the Program at any time without notice to you. You must provide current, complete, and accurate information for your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid (for example, for loss or theft). Changes to such information can be made online by logging in to your account.

6. Return Policy for Orders

We back our high-quality products with a 30-day unconditional empty-bottle money back guarantee. If you’re not satisfied for any reason, contact our Support Team for a Return Merchandise Authorization (RMA) number and shipping instructions. Refunds are issued back to the original payment method for product purchased from Touchstone Essentials, less any shipping and handling. You may contact the Support Team in a variety of ways by visiting the Contact Us page.

7. Privacy Policy

In addition to these Terms, your use of the Site is subject to the Website Privacy Policy, which is incorporated herein by reference. By agreeing to the Terms, you also opt in to receiving email communications from us. The Privacy Policy outlines how we collect, use, communicate and make use of information, as follows:

a. Information We Collect. We collect information from you when you register on our site, place an order, subscribe to our newsletters, respond to surveys or communicate with us. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. At your discretion, you may, however, visit our site anonymously.

b. How We Use Information. We use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers. Your information, whether public or private, will never be sold, exchanged or given to any other company for any reason without your consent, other than for the express purpose of delivering a requested service or purchased product.

c. How We Protect Your Information. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

d. The Use of Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites’ or service providers’ systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.

e. Disclosure of Information to Outside Parties. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting business, or servicing you, so long as they agree to keep the information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

f. Email Information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this Site. We are committed to keeping your e-mail address confidential.

g. SMS Information. By consenting to our SMS marketing via our subscription tools, you agree to receive recurring text notifications (including abandoned checkout reminders) and text marketing offers even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered as opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from so that contact information for the Support Team can be provided.

We have the right to modify any telephone number or short code we use to operate the service at any time. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

h. Children’s Online Privacy Protection Act Compliance. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

i. Opting Out of Communications. Our site provides users the opportunity to opt-out of receiving marketing communications from us by reading the unsubscribe instructions located at the bottom of any email newsletter or promotional email received from us at any time. Unsubscribing will not prevent the sending of required transactional emails (such as order or shipping confirmation emails).

j. General Data Protection Regulation. While based in the United States, Touchstone Essentials is a global company and is in full compliance with the European Union’s GDPR (General Data Protection Regulation) regarding privacy and data protection in the EU. You can update your personal information by logging in to your account or by contacting our Support Team at support@thegoodinside.com. To make any request regarding your personal data, you may contact our Data Protection Officer at privacy@thegoodinside.com.

8. Accuracy of Information

We attempt to ensure that the information on the Site is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Site; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Site.

9. Electronic Signatures & Agreements

You acknowledge and agree that by clicking on the button labeled “SUBMIT”, “PLACE MY ORDER”, “I ACCEPT”, or such similar links as may be designated by Touchstone Essentials to accept these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms.

10. Sales Tax

If you purchase any Products on the Site, you will be responsible for paying any applicable sales tax indicated at the time of your order. Touchstone Essentials collects any sales tax owed and remits it to the appropriate taxing authorities.

11. Fraud

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud, or any other fraud against the company. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

12. Third Party Websites

TheGoodInside.com may contain links to other websites on the Internet that are owned and operated by third parties. We do not control the information, products or services available on these third-party websites. The inclusion of any link does not imply our endorsement of the applicable website or any association with the website’s operators. You agree that we shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions.

13. Indemnification

You agree to indemnify, defend, and hold us and our affiliates, officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in connection with your use of the Site or any violation of these Terms.

14. Arbitration

All disputes arising out of or relating to any purchase you make with via this Site, any information you provide via the Site, this Agreement (including its formation, performance or alleged breach), and your use of the Site will be exclusively resolved under confidential binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA”), including the AAA’s Supplementary Procedures for Consumer-Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If you initiate arbitration, Touchstone Essentials will promptly reimburse you for any standard filing fee which may have been required under AAA Rules once you have notified Touchstone Essentials in writing and provided a copy of the arbitration proceedings. However, if Touchstone Essentials is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys’ fees and costs to Touchstone Essentials. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum. The arbitration will be conducted in the city of Charlotte, North Carolina, but may proceed telephonically if the claimant so chooses.

The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement may be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in the state of North Carolina to enforce this Agreement or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.

15. Waiver of Class Action Rights

Any disputes arising out of or relating to any purchase you make via this Site, any information you provide via the Site, this Agreement (including its formation, performance or alleged breach), and your use of the Site shall be submitted individually by you, and shall not be subject to any class action or representative status. By entering into this Agreement, you hereby irrevocably waive any right you may have to join claims with those of others or participate as a member of a class of claimants with respect to any claim submitted by arbitration. The parties to this arbitration agreement acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the Agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void. You understand that by agreeing to this class action waiver, you may only bring claims against Touchstone Essentials in an individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding and you are giving up the right to litigate through a court, or to have a judge or jury decide your case.

16. Termination

We may terminate or suspend your access to the Site at any time, without notice, for any reason. All provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to provisions regarding intellectual property, disclaimers, and limitations of liability.

17. Miscellaneous

a. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina in the United States, without giving effect to any principles of conflict of laws.

b. Entire Agreement. These Terms constitute the entire agreement between you and us regarding the use of the Site, and for Customers, supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and us. For Affiliate Plus+s, these Terms supplement the Affiliate+ Policies and Procedures that govern their account and are incorporated herein by reference. For Affiliates, these Terms supplement the Affiliate Terms and Conditions that govern their account and are incorporated herein by reference.

C. Modification. We may modify these Terms at any time by posting revised Terms on the Site. Your continued use of the Site after such posting will constitute your acceptance of the revised Terms.

d. Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

e. Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18. Contact Us

Questions about these Terms should be sent to us at Support@TheGoodInside.com.